Case studies
How Australian businesses recovered from negative reviews and harmful content. Every case starts the same way: you send us the link, and we assess with you whether it qualifies.
Problem: 14 negative Google reviews, including fake reviewers and competitor activity, dragged the rating down to 3.4.
Outcome: 11 policy-breaking reviews removed. The rating recovered to 4.6 and weekly calls increased.
Problem: A practitioner received reviews that made false claims about treatment the patient never received.
Outcome: The reviews were assessed against RateMDs guidelines, and the ones that breached them were reported with supporting evidence.
Problem: A cluster of one-star reviews appeared from accounts with no record of being customers.
Outcome: Each review was flagged under Trustpilot's guidelines, and the business was asked for proof of the customer relationship.
Problem: A Reddit thread with false allegations was ranking on page one for the firm's brand name.
Outcome: The thread was assessed for Reddit content policy breaches, and Google de-indexing was requested once the post was removed.
Problem: Dozens of reviews posted within 48 hours all used similar wording and came from new accounts.
Outcome: The pattern was documented and each review was reported as coordinated fake activity.
Client details are anonymised for privacy. Illustrative examples show common situations we assess and are not specific client results. Outcomes depend on each platform's policies. No removal, no fee.
Everything you need to know about cleaning up reviews in Australia
Send us the review or link and we'll tell you if it can be cleaned up — no obligation.