Terms & Conditions

1. Overview

These Terms and Conditions ("Terms") govern your use of the services provided by Removeitly ("we", "us", "our"), an Australian-based online reputation management and content removal company. By engaging our services, you agree to be bound by these Terms in full.

2. Services

Removeitly provides professional content removal and online reputation management services. Our primary service involves the identification, reporting, and removal of harmful, defamatory, fake, or unwanted reviews, posts, and other online content from platforms including but not limited to Google, Facebook, Glassdoor, TripAdvisor, TikTok, and other review and social media platforms.

3. No Win, No Fee

Removeitly operates on a no win, no fee basis. This means you are only required to pay the agreed service fee once the targeted content has been successfully removed or de-indexed from the relevant platform. If we are unable to achieve the removal, no fee is charged. The fee becomes payable upon confirmation that the content has been taken down to the agreed-upon standard.

4. Payment Terms

Upon successful removal of the targeted content, we will issue an invoice for the agreed fee. Payment is due within 14 days of the invoice date unless otherwise agreed in writing. We accept payment via bank transfer, credit card, and other methods as communicated at the time of engagement. Late payments may incur additional fees as permitted by Australian law.

5. Client Obligations

You agree to provide accurate and truthful information regarding the content you wish to have removed. You confirm that your request for content removal is made in good faith and does not seek to suppress legitimate, truthful, or lawful content. You must cooperate with our team by providing any necessary documentation or verification to support the removal process.

6. No Guarantee of Permanent Removal

While we make every effort to achieve permanent content removal, we cannot guarantee that removed content will not be re-posted by third parties or re-indexed by search engines at a later date. Our obligation is fulfilled once the content has been successfully removed or de-indexed as agreed. Should content reappear, additional services may be engaged at a separate fee.

7. Confidentiality

All information shared between you and Removeitly is treated as strictly confidential. We will not disclose your personal details, case specifics, or any sensitive information to third parties unless required by law or with your express consent. Our team adheres to strict data protection standards in compliance with the Australian Privacy Act 1988.

8. Limitation of Liability

To the maximum extent permitted by law, Removeitly's total liability to you for any claims arising out of or related to our services shall not exceed the total fees paid by you for the specific service in question. We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, profits, or business opportunities.

9. Cancellation

You may cancel your engagement with us at any time prior to the successful removal of the targeted content, at no cost under our no win, no fee policy. If content has already been successfully removed at the time of cancellation, the agreed fee remains payable in full.

10. Intellectual Property

All proprietary methods, strategies, tools, and processes used by Removeitly in the course of providing our services remain our exclusive intellectual property. You may not reproduce, distribute, or reverse-engineer any aspect of our service delivery without prior written consent.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services following any changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

• Email: support@removeitly.com.au
• Phone: +61 1300 114 672
• Address: 42/200 George Street, Sydney 2000, Australia