Privacy Policy

1. About This Policy

Removeitly ("we", "us", "our") is an Australian-based online reputation management and content removal business. This Privacy Policy explains what personal information we collect through removeitly.com.au, how we use it, who we share it with, and the choices you have.

By using this website or submitting an enquiry, you consent to the practices described in this policy.

2. Information We Collect

We only collect information that you choose to give us, or that is generated automatically when you browse the site.

• Enquiry details you submit through our contact and quote forms — typically your name, email address, phone number, business name and a description of the content or reviews you want addressed.
• Case material you send us voluntarily, such as review links, URLs, screenshots or supporting documents.
• Business search terms you enter into our free Detect Negative Reviews tool, which are sent to Google's Places service to return listing and review data.
• Technical information collected automatically, such as your IP address, browser type, device type, referring page and the pages you view.
• Cookie and analytics data, subject to the cookie choices you make in our consent banner.

3. How We Use Your Information

• To respond to your enquiry and provide a free assessment or quote.
• To deliver the services you engage us for, including preparing and submitting removal cases.
• To communicate with you about the progress of your matter and to issue invoices.
• To operate, secure and improve the website and our tools.
• To measure marketing performance, where you have accepted analytics and advertising cookies.
• To meet our legal and record-keeping obligations.

4. Cookies and Tracking

We use essential cookies that are required for the site to function, and optional analytics and advertising cookies (including Google services) that help us understand how visitors use the site and measure ad performance.

When you first visit, our cookie banner lets you choose "Essential only" or "Accept all". Your choice is stored in your browser and you can change it at any time by clearing your browser storage for this site. Most browsers also let you block or delete cookies directly.

5. Third Parties We Share Information With

We do not sell your personal information. We share it only where it is needed to deliver our services or run the website:

• Online platforms and their support channels (for example Google, Facebook, Trustpilot, TripAdvisor), where submitting your case requires it.
• Our hosting, database and email service providers, who process data on our behalf under confidentiality obligations.
• Google Places and Google analytics/advertising services, in connection with our review detection tool and cookie-based measurement.
• Professional advisers, or law enforcement and regulators, where we are required or permitted by law to disclose information.

6. Storage and Security

Enquiry data is stored in our managed cloud database with access restricted to authorised personnel and internal systems. We use access controls and encrypted connections between your browser and our servers.

No method of transmission or storage is completely secure, so we cannot promise absolute security. If you believe your information has been compromised, contact us immediately at support@removeitly.com.au.

7. How Long We Keep Your Information

We keep enquiry and case information for as long as needed to provide our services and to meet business, tax and legal record-keeping requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Access, Correction and Deletion

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it where we are not required to keep it. Email support@removeitly.com.au and we will respond within a reasonable period. We may need to verify your identity before acting on a request.

9. Confidentiality of Your Matter

We understand that reputation matters are sensitive. We treat the details of your case as confidential and do not disclose your identity or case specifics publicly, or use them in marketing, without your express permission.

10. External Links

Our website links to third-party platforms and resources. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

11. Children

Our services are directed at businesses and adults. We do not knowingly collect personal information from children. Where a matter involves a minor, we deal only with a parent or guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.

13. Contact Us

For any privacy question, request or complaint, contact us at support@removeitly.com.au, call 1300 114 672, or write to 200 George St, Sydney NSW 2000, Australia. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner.